SHIPPING POLICY
At SOLEZuk, we aim to process and ship all orders as quickly and efficiently as possible. Please review our shipping information below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). During busy periods or product launches, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Shipping Locations
We currently ship within the UK. International shipping may be introduced in the future — updates will be shared on our website and social platforms.
Delivery Times
Estimated delivery times begin once your order has been dispatched:
- Tracked24 signed: 1-2 business days
- Tracked48 signed: 2-3 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods.
Shipping Costs
Shipping fees are calculated at checkout and vary depending on the delivery method selected. Any applicable shipping costs will be clearly displayed before payment is completed.
Tracking & Delivery
Tracking information will be provided where available. Please ensure your shipping address is correct at checkout, as we cannot be responsible for orders delivered to incorrect or incomplete addresses.
Lost or Delayed Parcels
SOLEZuk is not responsible for delays caused by the shipping carrier. If your parcel is significantly delayed or appears lost, please contact us and we will assist in investigating the issue.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can resolve the issue promptly.
If you have any questions about shipping, feel free to reach out — we’re always happy to help.
